Who We Are

SceneWorks Media LTD supplies motion graphics, video templates, logo reveals, intros, transitions, titles, effects and related creative services for editors, creators, agencies and studios.

This policy explains how we collect, use, process and protect personal information needed to provide our products, manage purchases, support customers and improve their experience. Our company registration number is SC895899.

Data We Collect

Depending on how you use our website and services, we may collect:

• Account details: name, email address, login credentials or authentication identifiers, and profile details you provide.
• Billing information: purchase records, billing details, transaction information and payment status. The available payment method is shown at checkout. We do not ask you to send full card numbers or security codes by email.
• Purchase information: products ordered, order history, delivery or download records and applicable licences.
• Support correspondence: emails, project briefs, support requests, messages and other information you send us.
• Technical information: IP address, browser, device and operating-system information, approximate usage data, and technical or error records.
• Usage information: how you interact with our site, product pages, account, downloads and features, where collected and permitted by law.
• Optional information: feedback, reviews, surveys or other details you choose to provide.

How We Use Your Data

We may use personal information for these purposes:

• Product delivery: provide purchased template files, licences and any agreed creative service.
• Order management: process orders, maintain records, issue receipts or invoices, and manage refunds and cancellations.
• Communication: send order confirmations, delivery information, service updates and security notices.
• Customer support: answer questions, resolve technical issues and respond to requests.
• Improvement: understand use of the site and improve our products, features and customer experience.
• Security: detect fraud, prevent unauthorised access, protect the service and enforce our terms.
• Marketing: send product news or offers where permitted by law and, where required, with your consent. You can unsubscribe at any time.
• Legal compliance: meet accounting, tax, regulatory and other legal duties.

We do not sell or rent your personal information. We may share the minimum necessary information with providers supporting payments, communications, delivery, security, analytics or customer support, subject to appropriate legal or contractual safeguards.

Depending on the activity, our legal basis is performance of a contract, a legal obligation, a legitimate interest such as security or support, or consent where required. You may withdraw consent at any time without affecting earlier lawful processing.

Cookies & Tracking

We may use cookies and similar technologies to operate the site, maintain sessions, protect accounts, remember preferences and understand usage. These may include:

• Essential cookies: needed for security, account access, cart and checkout functions.
• Analytics cookies: used to understand traffic and improve the site, where enabled and permitted.
• Preference cookies: remember available settings and choices.
• Marketing cookies: used for relevant promotions only where enabled and permitted.

You can manage cookies through your browser or available site controls. Disabling essential cookies may affect account and checkout functions. Optional cookies require any consent required by law.

Data Retention

We retain information only as long as reasonably needed to deliver products, support orders, resolve disputes, prevent fraud and meet legal duties. Different records may have different retention periods.

When an account is closed or a valid deletion request is approved:

• We delete or anonymise personal information where reasonably possible.
• We may keep transaction, accounting, tax and other records where the law requires.
• We may retain anonymous or aggregated information to understand and improve our services.
• We may keep information needed to establish, exercise or defend legal claims.

You can request deletion, subject to applicable exceptions, using the contact details below.

Data Security

We use reasonable technical and organisational measures to protect information from unauthorised access, alteration, disclosure, loss and misuse. Measures may include access controls, secure authentication, encrypted communications, monitoring, backups and safeguards used by our service providers.

No website or electronic transmission is completely secure, so we cannot guarantee absolute security.

International Data Transfers

SceneWorks Media LTD is based in the United Kingdom. Some service providers may process information in other countries.

Where a transfer requires protection under applicable law, we use an appropriate safeguard, such as an adequacy decision, approved contractual terms or another recognised mechanism.

Your Rights

Depending on where you live and applicable law, you may have these rights:

• Access: request a copy of information we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: ask us to erase information, subject to lawful exceptions.
• Restriction: ask us to restrict certain processing.
• Portability: request eligible information in a commonly used machine-readable format.
• Objection: object to certain processing.
• Marketing opt-out: unsubscribe using the link in a promotional message or contact us.
• Withdraw consent: withdraw consent where it is the basis for processing.

We may verify your identity before acting on a request and will respond within the time required by law.

You may complain to the relevant data protection authority. In the UK, this is the Information Commissioner’s Office.

Children’s Privacy

Our products are primarily intended for customers able to purchase and use digital creative assets. We do not knowingly direct our services to children under 13 or knowingly collect their personal information without appropriate authorisation.

If we learn that this has happened, we will take reasonable steps to remove the information. A different minimum age or authorisation requirement under applicable law will take precedence.

Changes to This Privacy Policy

We may update this policy as our products, technology, practices or legal duties change. For significant changes, we may give notice through the site or another available channel. Please review this page periodically; the date above identifies the latest version.

Contact

For questions, concerns or requests about this policy or your personal information, contact us using the details below. We aim to respond promptly and within any legally required period.

SceneWorks Media LTD
Company registration number: SC895899
5 South Charlotte Street
Edinburgh EH2 4AN, Scotland, United Kingdom
Email: contact@sceneworks.io
Phone: +44 7358 888970